HOSPITALITY
About Us
Let's Elevate Your Hospitality Experience!
At ECX Hospitality, we help restaurants, cafés, and hotels create unforgettable guest experiences through customer journey mapping, team training, and tailored SOPs. With a guest-first mindset and data-driven insights, we empower hospitality teams to deliver consistent, scalable service. From staff development to smart use of AI in operations, we turn everyday service into moments that matter. Built for operators who want more than just satisfied guests—built for those chasing excellence.
Our Expertise
19
+
- Guest-First Excellence
- Continuous Improvement
- Practical, Impact-Driven Solutions
- Empowering Teams
- Data-Driven Decision Making
- Sustainable Growth
- Authenticity & Integrity
WHAT WE DO
our main areas of expertise
Customer Journey Mapping
Understanding & Enhancing Guest Interactions Every guest’s journey—from discovering your venue to becoming a loyal advocate—
Hospitality Staff Training
Exceptional service starts with employees who know how to create memorable guest experiences.
Standard Operating Procedures (SOPs)
A well-run hospitality business thrives on structured, repeatable processes.